Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+.Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10.Remove "HP Support Solutions Framework" through Add/Remove programs on PC.HP Support Solutions Framework - Windows Service, localhost Web server, and Software.This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. I suspect the 5Si driver is migrated from when it was set up on the older servers.This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. The print servers were previously Windows Server 20 R2, and then the printers were exported and set up on the new 2016 servers. The reason for the 5Si driver is that is how it was originally set up on the print servers. I have tried the following drivers on the servers, none of which work, even though the printer shows a status of "ready" on the server: HP LaserJet P2035n Class, HP Universal Printing PCL 5 (v5.9.0), HP LaserJet 5Si. It doesn't work with either Generic Network or Jet Direct: I tried changing the below from "Generic Network Card" to "HP Jet Direct" and that didn't help. Also, when I go to install it on any server (as a TCP/IP printer), it gives the below error, even though I can ping the IP of it from the server. But if I set it up on any of our Windows Server 2016 print servers, any print jobs error out in the print queue.
If I set it up as a TCP/IP printer on my Windows 10 PC, I can print to it without a problem. We have an HP LaserJet P2035n printer on the network.
Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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